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All online orders are processed and shipped within 5-10 business days. Please allow for additional processing time during periods with high order volumes such as promotional, sale, or pre-Christmas periods.

Any online orders containing pre-order styles will be processed and dispatched in full without split shipments. Once pre-order styles become available, order fulfilment will commence from the date specified upon the relevant pre-order product page.

Within Australia

All orders will be dispatched 5-10 working days after purchase. Parcel tracking is sent once order has been dispatched.

Free standard shipping is available on Australian orders over $200. A standard shipping rate of $10 applies for all orders under $200

Delivery timeframes will vary depending on your location in Australia. Please allow up to 5 business days for metro areas and 20 days for regional and WA orders.

Metro Areas

1 - 5
Business days

Regional Australia

5 - 20
Business days

Western Australia

5 - 20
Business days

International Shipping

We currently offer international shipping to New Zealand only.

Timeframe:

5 - 20

Business days

Price:

$90 AUD for ceramic water vessels

$30 AUD for all other replacement filter candles + objects.

Damages in Delivery

Any items damaged or broken during shipment must be reported to Kyn & Folk within 48 hours of delivery in order to be eligible for a replacement. Please email info@kynandfolk.com with a photo of the broken item/s, and the shipping box, ensuring the printed label and any exterior damage are visible.

Returns & Refunds

All sales are final. Once your order has been delivered, it cannot be returned, exchanged or refunded.

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