All online orders are processed and shipped within 5-10 business days. Please allow for additional processing time during periods with high order volumes such as promotional, sale, or pre-Christmas periods.
Any online orders containing pre-order styles will be processed and dispatched in full without split shipments. Once pre-order styles become available, order fulfilment will commence from the date specified upon the relevant pre-order product page.
Within Australia
All orders will be dispatched 5-10 working days after purchase. Parcel tracking is sent once order has been dispatched.
Free standard shipping is available on Australian orders over $200. A standard shipping rate of $10 applies for all orders under $200
Delivery timeframes will vary depending on your location in Australia. Please allow up to 5 business days for metro areas and 20 days for regional and WA orders.
Metro Areas
1 - 5
Business days
Regional Australia
5 - 20
Business days
Western Australia
5 - 20
Business days
International Shipping
We currently offer international shipping to New Zealand only.
Timeframe:
5 - 20
Business days
Price:
$90 AUD for ceramic water vessels
$30 AUD for all other replacement filter candles + objects.
Damages in Delivery
Any items damaged or broken during shipment must be reported to Kyn & Folk within 48 hours of delivery in order to be eligible for a replacement. Please email info@kynandfolk.com with a photo of the broken item/s, and the shipping box, ensuring the printed label and any exterior damage are visible.
Returns & Refunds
All sales are final. Once your order has been delivered, it cannot be returned, exchanged or refunded.
