All online orders are processed and shipped within 5-10 business days. Please allow for additional processing time during periods with high order volumes such as promotional, sale, or pre-Christmas periods.
Any online orders containing pre-order styles will be processed and dispatched in full without split shipments. Once pre-order styles become available, order fulfilment will commence from the date specified upon the relevant pre-order product page.
Within Australia
All orders will be dispatched 5-10 working days after purchase. Parcel tracking is sent once order has been dispatched.
Free standard shipping is available on Australian orders over $200. A standard shipping rate of $10 applies for all orders under $200
Delivery timeframes will vary depending on your location in Australia. Please allow up to 5 business days for metro areas and 20 days for regional and WA orders.
Metro Areas
1 - 5
Business days
Regional Australia
5 - 20
Business days
Western Australia
5 - 20
Business days
International Shipping
We currently offer international shipping to New Zealand only.
Timeframe:
5 - 20
Business days
Price:
$90 AUD for ceramic water vessels
$30 AUD for all other replacement filter candles + objects.
Damages in Delivery
Any items damaged or broken during shipment must be reported to Kyn & Folk within 48 hours of delivery in order to be eligible for a replacement. Please email info@kynandfolk.com with a photo of the broken item/s, and the shipping box, ensuring the printed label and any exterior damage are visible.
Returns & Refunds
Due to the fragile and handmade nature of our products, we encourage a considered purchase. Please take the time to ensure your Kyn & Folk piece will find a place in your home forever, as we do not offer refunds, returns or exchanges for change of mind.
If your product arrives damaged or faulty, please get in touch with us at info@kynandfolk.com within 72 hours of delivery so that we can provide a solution - whether that’s a replacement, repair, or refund.
